Returns Information Hair Loss TreatmentsProfessional hair products for the salon or the home
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We hope that you are pleased with your purchase from, however we understand there are occasions when you need to return goods to us.

If you have changed your mind

If you have simply changed your mind about your order and wish to return an item for a refund, you should inform us of this decision within 10 days of receipt of your goods. You should contact us using our online returns form or by email or by telephone.

The item must be un-used and in its original packaging, with any seals intact.

You are required to return the goods at your own expense.

We will refund the cost of the goods and any delivery charges paid at the time of purchase via your original payment method.

How to return an item

If you need to return an item you should follow the steps below:

• Complete our online form or telephone our Customer Services Team to obtain a returns number, which you will need to send with the item. You need to provide your invoice number and the reason for the return at this stage.

• Carefully re-package the goods, using suitable, secure packaging.

• Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: will not be liable for lost returns).

Faulty goods

While our product ranges are of high quality, occasionally an item may be faulty. If your goods are faulty - or develop a fault - you should contact us as soon as possible, using our online form, by email or by telephone. We will then advise you of the next steps.

Returns Form
Order No:
Date of Purchase:
Items for return:
Reason for return:

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Postal Address:
The Sands
Shore Road
United Kingdom

Tel: 01704 577111
Fax: 01704 577506
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